Contact Center Deployment, Staffing, and Management

Applying well-trained resources and innovative technologies.

At HCH, we recognize the challenges that affect state governments, and we know how innovative technology can help solve many of those problems. We also know that customer service technologies only work well when used by well-trained, compassionate, and engaged Customer Service Agents. HCH has been successful in running state department of health contact centers for three reasons:

We make the effort to fully understand our clients’ circumstances and requirements.

We ensure that our agents have the tools and training they need.

We foster a genuine public-trust and public-service attitude across all levels of our call centers.

As a highly successful minority-owned firm, HCH’s approach to solving problems is deeply rooted in our values. We believe the purpose of all human systems — governments, businesses, economies, and legal institutions — should be to make life better for everyone. To understand the wide range of needs and perspectives in a community, we practice cultural humility and responsiveness in everything we do. We organize our work around thoughts, beliefs, and behaviors that foster the emergence of an inclusive and respectful attitude about the full spectrum of human experiences, attitudes, and aspirations.