Agile Workforce Solutions

Scalable and Tiered Workforce Solutions

Applying specialized resources to meet your specific needs.

HCH Enterprises offers agile workforce solutions with flexible staffing models — applying resources with specialized knowledge to solve specific problems. Our scalable and tiered workforce solutions offer clients cost relief on staffing and technical infrastructure. Whether a client needs to enhance an existing business unit, or outsource a function entirely, we know that by applying the right person with the right skill set at the right time and price, we can resolve a client’s workforce needs.

We take immense pride in our call center attrition rate of less than 2% while the national average is 45% — based on a 2022 Harvard study. We empower our employees and provide support in areas of career growth, ownership, and training. Our staffing models are driven by effective resource management, training, and ongoing quality assurance to ensure our solution provides the maximum benefit to our clients.

Let’s Work Together

Our Agile Workforce Solutions

Staff Augmentation

We apply workforce resources with highly-specific skill sets that align with a client’s distinct needs by recruiting, vetting, and onboarding those with the expertise to most efficiently address a client’s challenges and goals.

Contact Center as a Service

Our ability to rapidly deploy and staff contact center services helps clients resolve urgent communications needs. Our contact centers have omnichannel and multi-channel capabilities and are enhanced by advanced technologies — CRM systems with chatbot and a virtual help desk, Computer Telephony Integration (CTI), and AI-powered Real-Time Quality Assurance. HCH meticulously trains our contact center professionals to client specifications and provides real-time reporting on key performance indicators.

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Program Management + Project Management

HCH supports a wide variety of project or program management needs by providing Data Analysts and Solution Architects to work with clients to identify needs, analyze problems, and develop the framework for solutions or implementations.

Our Work

State of Rhode Island, Office of the RI Governor, EOHHS, RIDOH, National Guard, RI Commerce Corporation

During the COVID-19 pandemic, HCH assisted in tracing outbreaks, identified at-risk communities, established and maintained testing sites, established lab management, communicated guidelines to small businesses, assisted in coordination of childcare or quarantining for K-12 students, developed and maintained Dashboards and KPIs, trained contact tracers, supplied PPE and project managed testing supply chain management, managed CARES and ARPA Federal funding, assisted in health insurance reimbursement processing, and provided support for isolated or quarantined individuals.

Massachusetts Lottery – Commonwealth of Massachusetts

In 2021, The Massachusetts lottery contracted with HCH to provide contact center services for the Massachusetts vaccination lottery. HCH provided tier one support for the Massachusetts lottery to help encourage Massachusetts residents to get a COVID-19 vaccine and to resolve eligibility questions by the citizens of the Commonwealth of Massachusetts.

Town of Warren, RI – Town Facilitators

HCH has been actively working with the Town of Warren, R.I. and its stakeholders to assist in the COVID-19 Pandemic response. They have identified specific initiatives to improve the impact of the pandemic. HCH developed executive summaries, initiatives, constituent communication, and provided guidance support to ensure Rescue Plan allowances were met. HCH has prepared project summaries for the town with estimated timelines, budget and resource requirements.

Brockton Public Schools

HCH helped the school system to transition to an online delivery platform in response to COVID-19. They also assisted with application support for video chat and collaboration tools. HCH provided training and tech support for students, teachers, and parents.

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